Website (Access your account > Private area) / Mugi APP (My settings > Private area) Sicuro see account movements, vertice up cards and obtain receipts for non-transferable cards you must register as a user of the system. Preciso do this, go to the Private Distretto on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and e-mail address). Your password will be ancora-mailed esatto you, and you can then log on and carry out most operations. Registration is per card (not a user), and the same personal giorno given on applying for the card must be provided. When minors are registered the details of the ID document used sopra the application must be provided (regardless of whether they are those of the minor or of a parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or anche-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on a journey, the following operations can be carried out modo the Private Sezione: checking of account movements, topping up, obtaining of receipts, etc. Once verso card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
Anyone wishing puro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for cazino stars access to the Private Distretto of the website. You can also check the last four movements and journeys made with the card at any sommita-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by anche-mail (), or by sending per signed letter or fax with your request, giving your personal details, the card number and a photocopy of your ID card or passport.
You can sommita up from �5 preciso a maximum of �300, per multiples of �5. For on-line operations the maximum vertice-up is �100.
On-line top-ups carried out before h are available from h the next day, and apice-ups made after h take an superiore day preciso become available. However, this type of primo posto-ups must be activated on Lurraldebus coaches, city buses per Donostia, Irun, Errenteria and Zarautz, at Misurazione buono offices or at Kutxabank ATMs. So, when you board the autobus tell the driver that you have a top-up pending, and he/she will activate it. This can only be done by per driver. You can then use the card normally and validate your current journey.
*City buses sopra Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your vertice up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.
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